Thank you for visiting our website (the "Website"). 

Introduction

Wehilion ("we") attaches great importance to the protection of users' privacy and personal information. When you use our products and/or services, we may collect and use your relevant information. We hope to use "Wehilion Privacy Policy" ("this privacy policy") to explain to you how we collect, use, store, share and transfer this information when you use our products and/or services, and the access we provide you, update, delete and protect this information.

If you have any questions about this privacy policy or related matters, you can send an email to support@wehilion.com

1. How do we use your personal data? 
In providing your personal data you consent to our website using the data collected in order to meet our commitments to you and to provide you with the service you expect. 
We need your personal data for the following purposes:


-To create your personal account at our website (e.g. your name and email address)
-To process your orders (e.g. your name, address and bank details)
-To be able to send text message notifications of delivery status (e.g. your mobile phone number)
-To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email address, your name)
-To be able to contact you in the event of any problem with the delivery of your items (e.g. telephone number, address)
-To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)


We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. 
We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.
Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data.
In addition, we monitor site use and traffic patterns to improve our web site design and the products and services we offer as well as to determine what offers, promotions or information to send to you.
To serve you better, we may combine Personal Information you give us online, via mobile device, in our stores, or through our customer service call center. 
We may also combine that information with publicly available information and information we receive from cross-reference with select partners and others. By combining this information, we are better able to communicate with you about our products and services, special events and promotions, and better able to personalize your shopping experience.

2. You have the right to request information about the personal data we hold on you.
If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. Annually, you also have the right to request written documentation, free of charge, on the personal information we have on you on our account files. 
To request this document please write in to our website Customer Service. You can withdraw your consent to us using the data for marketing purposes at any time (i.e., sending catalogues, Newsletters or offers). You can contact us by telephone or by e-mail.

3. You can access your personal account to update your personal data. 
Please note, however, that your personal account information is protected by your user name and password.
It is your responsibility to maintain the security of your username and password as any actions taken while logged into your account will be your responsibility.

4. We do not sell your information to third parties. 
We do, however, share data with third parties when necessary to fulfill a transaction, complete a service, for administrative purposes, or when required by law. 
Any data that is forwarded to third parties is used to meet our website’s commitments to our websiteusMe may also supply your personal data to organizations such as credit reference or debt collection agencies for the purposes of credit checks, identity checks, monitoring credit rating and debt collection. 
Additionally, we will share your data if such sharing is required by law or to protect against potential or suspected fraud. Also,our websiteusMe undergoes a merger, corporate reorganization, or all or part of our assets are sold or acquired by another party, your personal data may be shared. If you do not want us to share your personal data in these manners, please do not provide it to us.

5. Cookie.
A cookie is a piece of data stored on the user's hard drive containing information about the user. 
We use both session and persistent cookies. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site. 
Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie. 
If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer. 
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. 
You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to take advantage of all features.

6. Security.
our website takes every precaution to protect our user's information. 
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs) encryption software. While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. 
When you are not on a secure page, no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access. However, security systems are not infallible, including encryption systems. 
While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about the security at our website, please send us an e-mail at support@mrbuerly.com for more info.

7. Supplementation of Information.
In order for our website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources such as our affiliated websites. 
For example, we will combine information about the purchasing habits of users with similar information from our affiliated sites. 
When a user makes a purchase from any of these companies, the companies collect and share that purchase information with us so we can tailor the site to our users' preferences.

If a user's personally identifiable information changes (such as your zip code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user's personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication.

Changes to This Policy,We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to date at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version.

How to Contact Us
You are entitled to request for correction, update or deletion of your personal information at any time. If you have any such request, you may contact us by emailing support@wehilion.com. Under normal circumstances, we will reply within 30 days.

Email: support@wehilion.com

Working Time(Mon. - Fri. EST 09:00-18:00)

Frequently Asked Questions

Orders

We accept Apple Pay, Google Pay, and all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

We are unable to cancel orders once they have been placed. If you no longer want your items, you are welcome to initiate a return.

Once an order is placed, we are unable to update the shipping address. We recommend contacting the carrier directly for any address changes. For further assistance, please contact us at support@wehilion.com

No problem! Please contact our customer service team at support@wehilion.com. They can assist you with applying your promo code or referral credit to your order.

Sales tax is collected in select states as required by law. The exact amount of sales tax will be displayed at checkout after you enter your shipping address.

We proudly offer worldwide shipping, delivering our products to any destination across the globe. Wherever you are, we’re committed to ensuring our products reach you. Stay tuned as we continue to enhance and streamline our global shipping services!

Shipping

Yes! Wehilion provides free shipping for orders over $89 for most shipping destinations. You can find the shipping policy applicable to your order on the checkout page.

We use FedEx, UPS, and USPS for domestic orders, and DHL and Canada Post for international orders. Detailed shipping options are available at checkout.

We offer global shipping and ship your orders from the warehouse closest to your location. Currently, we operate warehouses in China, the United States, and Europe to ensure faster delivery. If the nearest warehouse is out of stock, your order will be shipped from another location at no additional cost to you. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Return & Warranty

30-Day Free Returns:

We are pleased to offer free returns for items within 30 days of receipt. To qualify, products must be returned in their original condition and packaging.

  • To initiate a return, please contact us at support@wehilion.com or use the contact form below. Refunds will be processed to the original payment method and completed within 10 business days of receiving the returned item.
  • For international orders, we do not cover return shipping costs. Please use your preferred carrier to return the items and provide the tracking number once shipped.

1-Year Warranty:

We proudly offer a 1-year satisfaction warranty on all products. If you encounter any issues within one year of purchase, our team is here to help.

  • To qualify for a return or replacement under warranty, products must be clean, unwashed, and in their original packaging. For assistance, reach out to us at support@wehilion.com or use the form below.
  • Your satisfaction is our priority, and we are committed to ensuring you love your purchase!
  • To initiate a return or exchange, please contact us at support@wehilion.com, providing your order number.
  • Refunds will be issued to the original payment method or as store credit. If the original payment method is unavailable, a store credit will be issued instead.
  • Please expect your bank to process the refund within 7-21 business days after we have received the returned items.

We no longer facilitate direct exchanges. For an exchange, please initiate a return and place a new order for the desired product.

Items labeled as “Final Sale” or “Clearance” are not eligible for returns. Returned products must be unwashed, unused, and undamaged to qualify.

For returns within the United States, a fee of $19.99 is deducted from your refund. For international returns, customers are responsible for the shipping costs.

We strive to ensure our customers always receive the best deal. We offer price adjustments for orders placed up to 14 days before an active promotion begins, subject to the terms and conditions of the promotion. Note that promotions cannot be combined.

At Wehilion, we proudly offer a comprehensive 30-day free return policy and a 1-year warranty for all products purchased, whether online or at our retail locations. This coverage ensures your satisfaction with every purchase.

  • Please note that a $19.99 fee will be applied to all returns. For defective items, including those purchased during promotions, you have the option to receive either replacements or refunds as part of our warranty service.
  • After the 1-year warranty period, replacements or refunds are not available. To maximize the longevity of your products, we recommend reviewing our detailed care guide, which provides valuable tips on proper maintenance.
  • At Wehilion, your satisfaction is our commitment, and we’re here to support you every step of the way!

At Wehilion, our warranty extends for 1 year from your purchase date, covering all manufacturing defects. If any issues arise, we provide a no-cost, one-time repair or replacement of your original purchase, including all its components. This service also includes free retrieval of the defective item and delivery of the replacement without any fees or deductibles.

Specifics of Warranty Coverage

Included in Coverage:

  • Any inherent flaws in the product due to manufacturing errors, assuming normal use and proper care.

NOT Included in Coverage:

  • Preferences related to comfort, style, or size.
  • Damage caused by stains, burns, tears, cuts, or exposure to liquids/moisture due to customer actions or environmental factors (including damage caused by pets).
  • Harm from improper laundering practices, such as shrinkage or damage caused by washing or drying incorrectly.
  • The natural reduction in filling plushness or material softness with prolonged use.
  • Ordinary wear and tear from daily use, cleaning, or laundering.

At Wehilion, your satisfaction is our priority. Should you have any concerns, our dedicated customer service team is here to assist you every step of the way!

Get in Touch

Email us at support@wehilion.com or fill out the form below. We aim to respond within 1-2 business days. We're always here to help!

Free & Fast Shipping

We Offer Free & Fast Worldwide Shipping Over $89