Shipping policy
At Wehilion®, we are committed to delivering your order safely and efficiently worldwide. Please review the information below regarding processing times, shipping fees, and delivery estimates.
Total Delivery Time = Processing Time + Shipping Time
1. Order Processing Time
Before shipment, each order undergoes order verification, quality inspection, and careful packaging.
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Regular Items: 3–7 business days
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Custom / Made-to-Order Suits: 15–25 business days
Processing time does not include shipping time.
Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons, such as major sales, wedding/prom seasons, Black Friday, Cyber Monday, and Christmas, processing times may be extended due to increased order volume.
Please note: Express Shipping only shortens the shipping/transit time after dispatch. It does not shorten the processing or tailoring time for custom suits unless a separate rush service has been confirmed.
2. Shipping Time & Delivery Estimates
The timeframes below refer to shipping time after dispatch only.
🌍 Standard Shipping
Estimated: 8–15 business days (most regions)
| Region | Countries / Areas | Delivery Time |
|---|---|---|
| North America | USA / Canada / Mexico | 8–15 business days |
| Oceania | Australia / New Zealand | 8–15 business days |
| Western Europe | Germany / France / Italy / Spain / Netherlands / Belgium / Austria / Switzerland / Ireland | 8–15 business days |
| Northern & Eastern Europe | Sweden / Norway / Denmark / Finland / Poland / Czech Republic / Hungary / Romania | 10–18 business days |
| Asia | Japan / South Korea / Singapore / Malaysia / Thailand / Vietnam / Philippines | 8–15 business days |
| Middle East | UAE / Saudi Arabia / Qatar / Israel | 10–18 business days |
| South America | Brazil / Chile / Colombia / Peru / Argentina | 12–20 business days |
| Africa | South Africa / Kenya / Nigeria / Egypt / Morocco | 12–20 business days |
✈️ Express Shipping
Estimated: 3-7 business days (after dispatch)
| Region | Delivery Time |
|---|---|
| North America | 5–10 business days |
| Europe | 5–10 business days |
| Asia | 5–10 business days |
| Oceania | 5–10 business days |
| South America & Africa | 8–12 business days |
⏳ Delivery times may vary due to customs clearance, remote-area delivery, weather conditions, public holidays, peak seasons, or courier-related delays.
If you are ordering a suit for a wedding, prom, homecoming, or another date-specific event, we recommend placing your order early and contacting our customer service team before ordering if your event date is approaching.
3. Shipping Fees
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Free Standard Shipping on orders over $109
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Standard Shipping: $9.99
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Express Shipping: $29.99
For remote areas(including U.S. outer islands, Africa, and other remote regions), free shipping is not available:
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Standard Shipping: $19.99
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Express Shipping: $34.99
Final shipping costs and available options will be displayed at checkout.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow approximately 24–48 hours for tracking updates to appear after dispatch.
You can also track your shipment here:
Depending on the destination, orders may be delivered by carriers such as DHL, UPS, FedEx, USPS, Canada Post, or other trusted logistics partners.
If you do not receive your tracking details, please check your spam folder or contact us at:
5. Customs, Duties & Delays
International shipments may be subject to customs inspections, import duties, taxes, or other fees depending on the destination country.
Any applicable customs duties or import taxes charged by local authorities are the responsibility of the customer.
Delays caused by customs clearance, weather, carrier disruptions, remote-area delivery, or other circumstances beyond our reasonable control may affect the estimated delivery time.
6. Incorrect Address & Delivery Issues
Please ensure your shipping address is complete and accurate at checkout.
We are not responsible for:
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Failed deliveries due to incorrect or incomplete addresses
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Unclaimed packages
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Delivery attempts refused by the recipient
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Delays caused by failure to cooperate with the local carrier or customs authorities
If a package is returned due to an incorrect address, refusal, or failure to claim the shipment, reshipping fees may apply.
If your package arrives damaged or there is an unusual delivery issue, please contact us promptly with your order number, tracking number, and clear photos if applicable.
📧 Customer Support
If you have any questions regarding processing time, custom suit production, shipping methods, or estimated delivery times, please contact us before placing your order.
Email: support@wehilion.com
Service Hours: Monday–Friday, 9:00–18:00 EST
